CRJS 315 Introduction to Crisis Management
Organizations today face evolving and diverse forms of crises that can quickly escalate because of advancements in technology, the global economy, and the international and social media's reach. Attacks from individuals in other countries can bring an organization's operations to a standstill or attract negative publicity. To effectively cope with these threats, organizational leaders need to increase the complexity and sophistication of their crisis management capabilities. As a result, when faced with a crisis and thrust on a global stage with the whole world watching to see how they respond, these leaders find themselves defensive, reactive, and unable to perform in the heat of a crisis. An organizational crisis is a test of the capacity and character of an organization and its leaders. The economic, reputational, and social costs for organizations are high if they fail the test, and the consequences for those affected by the crisis can be catastrophic.